Privacy Policy
Understand how your information is used in the booking process and how to request assistance regarding your data.
Who uses your data
RB Horizons Travel uses personal data to operate the platform, serve travelers, and mediate requested services. Contact channels and company identification are available in the footer and on the Contact page.
This page explains the main activities related to your browsing and travel. For specific information about your data, speak with the team.
Data used in your trip
- Identification and contact: name, email, phone number, address, and documents required for the service.
- Booking: travelers, dates, destinations, accommodation, preferences, and selected services.
- Payment: information necessary for processing, status, and transaction references.
- Customer service: requests, receipts, and history of communications with the team or Bia.
- Platform usage: session and security data, preferences, and browsing logs based on your choices when optional.
What we use the information for
The data allows for searching and contracting services, processing payments, issuing documents, communicating changes, and fulfilling requests. It may also be necessary for fraud prevention, security, and compliance with legal obligations.
Processing must observe a legal basis appropriate for each purpose, such as contracting procedures, contract execution, legal obligations, or consent where applicable. Data provided for a booking does not imply unrestricted authorization for advertising.
Suppliers and sharing
Information necessary for operation may be shared with transport companies, accommodation providers, distributors, payment processors, and technology and service providers. An international trip may involve suppliers and data processing in other countries.
Sharing must correspond to the requested service and observe applicable data protection requirements. Requests from authorities are handled in accordance with legal obligations.
Protection and retention
Booking, payment, and service data may need to be kept for service execution, legal obligations, and the regular exercise of rights. Account deletion does not necessarily mean the immediate elimination of all such records.
Protect your password and do not send authentication codes or card security codes in conversations. If you suspect account misuse, seek assistance.
Access, correction, and other rights
You may request information about the processing of your data, access, correction, and, where applicable, deletion, portability, revocation of consent, and clarifications regarding sharing. The analysis considers the conditions and exceptions provided for in legislation.
Inform the purpose of the request and a contact for a reply. We may request appropriate identity verification before making data available or modifying records. Do not send sensitive documents without guidance.
Cookies and preferences
You can review your choices for optional statistics in this browser. Revoking a permission prevents new optional records controlled by that choice, but does not automatically erase previous records or documents necessary for the booking.